CYBERAXIS

QALA Internet Data Center
31 International Business Park
#03-03 Creative Resource
Singapore 609921

Facilities

• Brand new, state-of-the-art facilities located in the west of Singapore
• 20,000 square feet of hosting space and a secure dedicated private room for private hosting
• Dual electrical grid connection from independent substations
• Internally redundant, bypassable 250 kVA UPS systems
• Dedicated backup generator with manual bypass to second non-dedicated backup generator in case of a generator failure
• Fault-tolerant 600V air conditioning system with humidity regulation
• Air-conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
• Stratified air flow design for increased cooling efficiency and lower energy costs
• Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system and secondary sprinkler system
• Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
• Infrastructure built to comply with seismic code
• 24/7 environment and response

Infrastructure

• Fully redundant core switches, routers and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
• Multiple ATM backbone trunks for fast network performance and traffic spike tolerance
• 99.9% uptime guarantee (with specific SLA)
• Multiple, fault-tolerant upstream ATM connections
• Burstable and Uncapped bandwidth for every customer, at a minimum connection speed of 100Mbps
• Broadcast and internal (non-Internet) traffic is unmetered!
• Shared and dedicated bandwidth on demand or metered charging
• Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 Carriers and direct connectivity to QALA gigabit backbone
• Latency-optimized routing with excellent connectivity to Asia Pacific, the U.S., and Europe
• Fully segregated network for staging/testing area that is not only physically separated but also on the network layer to prevent testing from affecting co-location
• 24/7 proactive network for monitoring response in two geographic monitoring centres

Security

• Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
• "Mantrap" entry with key card and biometric access authentication
• Segmented co-location and main server rooms
• Staging area that is separated physically and on the network layer to prevent testing from affecting co-location
• 24/7 CCTV surveillance and recording
• Closed wiring conduits for all wiring and fibers outside the server room and within the co-location room
• Limited staff access to server rooms
• Access logging on all key card doors
• Rotated off-site backups
• 24/7 building security monitoring and engineering response

Support

• 24/7 security, technical support, and remote hands-on premises
• Expertise with Windows and Linux platforms
• Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
• Network monitoring with 24/7 response
• Custom network monitoring with user-configurable notification
• DNS management
• Free hardware repair (dedicated customers only)
• Root access (dedicated customers only)
• Advanced traffic monitoring with per-service and per-IP breakdowns